Navigator - Customer Service - CFSS

Mankato, MN

Full Time

Entry Level

Navigator | CFSS

Harry Meyering Center is seeking a friendly, organized, and customer-focused Navigator to join our Community First Services and Supports (CFSS) Consultation Services team.
As a Navigator, you'll be the first point of contact for individuals seeking CFSS services. You'll answer questions, guide participants through the enrollment process, coordinate appointments, and help ensure information is accurately documented and shared. This is a great opportunity for someone who enjoys helping others and has strong communication and customer service skills.

Schedule: Full-time, Monday–Friday, 8:00 AM–4:30 PM

Location: Mankato, MN

Wage: $18.50/hour

What You'll Do

Serve as the first point of contact for participants seeking CFSS services.
Respond to questions and provide helpful, professional customer service by phone, email, and in person.
Guide participants through the application and enrollment process.
Collect and enter participant information into databases.
Coordinate appointments and meetings with facilitators.
Maintain accurate records and distribute necessary documents to participants and service providers.
Conduct required participant check-ins and document outcomes.
Handle multiple calls, messages, and tasks while maintaining confidentiality.

What We're Looking For

High school diploma or equivalent.
Previous customer service experience.
Strong verbal and written communication skills.
Basic proficiency in Microsoft Word and Excel.
Ability to learn and navigate database systems.
Ability to work independently and as part of a team.
Commitment to confidentiality and person-centered services.

Preferred Qualifications

Experience in healthcare, long-term care, or human services.
Ability to speak multiple languages.

Why Join Harry Meyering Center?

Paid training to help you succeed.
Consistent Monday–Friday schedule.
Competitive pay and benefits for eligible full-time employees.
Overtime opportunities.
Employee referral bonus program.
Meaningful work helping people live their best lives!

Interested in joining our team?
We'd love to hear from you! Apply today or contact us with questions.
Email: [email protected]
Phone: (507) 387-8281

Harry Meyering Center, Inc. is an Equal Opportunity Employer.
It is the policy of HMC to afford equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, mental or physical disability, sexual orientation, status with regard to public assistance, or any other characteristic protected by law. This policy applies to all aspects of the application process and employment relationship.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Tell me about your past work history (Company Name | Location | Dates of employment)*

Are you at least 18 years old or older?*

Do you have a valid United States driver's license?*

Would you be willing to take a criminal background check administered in accordance with state and federal law, if required by the employer?*

Do you have a reliable vehicle to utilize to get to work on time?*

Can you lift up to 50 lbs without assistance?*

Are you able to complete the essential job functions (ie. stand, bend, lift everyday) with or without reasonable accommodations? **

Staff are required to have a good command of the English language regarding individual's communication and documentation. Are you able to meet this requirement?*

Most positions require staff to have an acceptable driving record. Typically, 2 moving violations or a single DUI within a 5-year period will make someone unacceptable.

Do you have concerns about your driving record?*

Did you hear about Harry Meyering Center on the radio?

* PLEASE ENSURE YOU HAVE ANSWERED ALL QUESTIONS ACCURATELY BEFORE SUBMITTING YOUR APPLICATION. ** Reviewed and accurate.

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the position that matches your qualifications best.

If you find interest in more than one position, please note this during your interview so we can discuss it further with you!

Navigator - Customer Service - CFSS

Apply for this position